Make Return

FEES AND ELIGIBILITY

Return Shipping Fee

Please note that the customer is responsible for all return shipping costs unless the item received is defective or incorrect.

Return Eligibility

Returns can be requested within 40 days from the date you have received your order.

Items must:

  • Be unused, unwashed, and unaltered

  • Be in original condition

  • Include original packaging and original tags

The following items are NOT eligible for return:

  • Sale items

  • Accessories

  • Items purchased using store credits from previous returns

If a dispute is opened, the refund process may be suspended.
Dispute resolution times may take up to 20 days.

For any questions, contact us at:
[voltagedept@gmail.com]

CAN I CANCEL MY ORDER AFTER PLACING IT?

You may cancel your order within the following timeframe:

  • All shipping methods: within 60 minutes after order confirmation

After this time, the order may already be processed and cannot be cancelled.

RETURN PROCESS

How do I return my order?

Send an email to [voltagedept@gmail.com] with the subject:
“Return Request: #XXXXXX (Your Order Number)”

Please include:

  • The item(s) you wish to return

  • The reason for the return

Only one return request per order is allowed.
Once approved, you will receive instructions to proceed.

Return Shipping Address

All approved returns must be shipped to:

27 Old Gloucester Street
WC1N 3AX – London – United Kingdom

RETURN CONDITIONS

  • Products must be returned in the same condition as received

  • All original items, packaging, and labels must be included

  • Any signs of use will result in the return being refused

RETURN PROCEDURE

1. Notify Us

Email us at [voltagedept@gmail.com] and wait for approval.

2. Package the Item

Securely pack the item using its original packaging.

3. Include Inside the Package

  • Full name

  • Order number

4. Shipping Method

  • Use a tracked shipping service

  • The customer is responsible for shipping costs, damages, delays, or loss

Customs Declarations (International Returns)

If required, declare the package as:
“Returned goods – Failed sale”

Customs duties or fees are the responsibility of the customer.
Packages with unpaid duties will be refused.

IMPORTANT NOTES

  • Returns are inspected upon arrival

  • If approved, refunds are processed within 7 business days

  • A 15 %  restocking fee may be deducted from the refund

  • Refunds are issued to the original payment method

  • Processing times may vary depending on your bank or provider

If the return does not meet our conditions, the refund may be denied or partially issued.

Gift cards are non-refundable.

REFUND PAYMENT

Where is my refund?

Refunds are issued to the original payment method used at checkout.
Original shipping costs are non-refundable.

How long does it take?

After receiving your return, refunds are processed within [ 5–7 ] business days, plus bank processing time.

EXCHANGES

We do not offer direct exchanges.
If you need a different size or item:

  • Place a new order to secure availability

  • Return the original item following the return process